Privacy Policy

Privacy Policy

Your privacy is important to Soul Secret. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions.

GDPR and your data

We store and process data as per the GDPR regulations, and as such you can unsubscribe from any marketing emails, request to be forgotten or place a subject access request to obtain any data we might hold on you. Please see our data protection and access page for more information or to put your rights to action.

Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with Soul Secret or an affiliated company. Soul Secret and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising.

Here are some examples of the types of personal information we may collect and how we may use it.

What personal information we collect

When you create an ID, purchase a product, download a software update or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences.

When you share your content with family and friends using our products, send gift certificates and products, or invite others to join you on our forums, we may collect the information you provide about those people such as name, mailing address, email address, and phone number.

How we use your personal information

The personal information we collect allows us to keep you posted on Soul Secret’s latest product announcements, updates, and upcoming events. It also helps us to improve our services and content. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Soul Secret, you may not opt out of receiving these communications.

We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications.

If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.

Collection and Use of Non-Personal Information

We also collect non-personal information − for example via Google Analytics. Data that is in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

We may collect information such as occupation, language, postal code, area code, unique device identifier, location, and the time zone where the website is used so that we can better understand customer behaviour and improve our products, services, and advertising. We do not associate this type of data with any specific individual.

We also may collect information regarding customer activities on our website and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

If we do ever combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

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